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| Visa Entree |
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 What is Visa Entrée |
| This package is an entry package that provides affordable tariff rates for low airtime users. |
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| Who should use Visa Entrée? |
| This is designed for subscribers whose usage is less than 150 minutes of monthly airtime. If you are a student and/or do not make frequent calls, then this package is perfect for you. |
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| How will I be billed for this service? |
| Visa Entrée is charged only on per second billing; so you are only billed to the nearest second of airtime usage. |
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| Will I have to pay a Monthly Service Rental for this package? |
| No, Visa Entrée has no Monthly Service Rental. |
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| How do I pay for this service? |
| Currently available for prepaid all packages, Visa Entrée/World/Profit, are denominational recharges through physical recharge cards and e-pins. |
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| Where do I buy recharge cards and/or e-pins? |
| You can buy recharge cards and e-pins at your nearest Visafone Store, Dealer shop, or …. E-pins can also be purchased from our recharge website: www.visafonerecharge.com |
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| How do I obtain this package? |
| After purchasing a Visafone Prepaid RUIM and inserting it into your Visafone phone, call *888* or any phone number to instantly activate your line. Your default package will be Visa Entrée, so you do not have to request for this package. |
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| Can I migrate from this package to other packages? |
| Yes, you can migrate from Visa Entrée to Visa World or to Visa Profit. |
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Dial *444*110# you will receive the menu below via SMS. |
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• 111) VisaEntree
• 112) VisaWorld(PSB)
• 114) VisaProfit Monthly
• 115) VisaProfit Daily
• 116) Visa Chill
• 117) Visa SuperCircle
• 119) CurrentPlan
• 120- Visa Talk Talk Talk |
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If you dial *444*111# you will get migrated to the Visa Entree |
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tariff package. First migration to any plan is free, but you will be charged migration fee for subsequent migrations. Note: All prepaid RUIM cards will be on visa entrée by default. |
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OR alternatively you can dial *888* Listen to the voice instructions. Press 8. Listen to |
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the list of package options. Press 1 to switch to Visa Entrée Per Second Billing, Press 3 to switch to Visa World Per Second Billing, Press 4 to switch to Visa Profit Per Second Billing. |
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| How many Family and Friends numbers can be registered on this package? |
| 2 Family and Friends (Frequently dialed numbers) can be registered on Visa Entrée |
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| What Value Added Services are available on this package? |
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• Visa Menu
• Tariff Migrations
• Family and Friends
• Call Me
• Credit Transfer
• Credit Me
• Information Services |
| For further details, please read our Value Added Services FAQs |
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| What Supplementary Services are available on this package? |
• Call Forwarding
• Call Waiting
• Call Conferencing
For further details, please read our Supplementary Services FAQs |
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Visa Chill |
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| What is Visa Chill? |
Visa Chill is a prepaid package designed for Youths and consumers/subscribers whose monthly airtime usage is between 0 and 56 minutes and at the same time would like to enjoy the benefits of FREE MIDNIGHT CALLS. |
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How do I get Visa Chill service?
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| You can get the service by migrating to Visa Chill plan. Simply dial the short code *444*116# followed by the send key to migrate. |
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After using a minimum of N60, how soon can I start making free midnight calls?
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| You can start making free calls from midnight of that day to early the next day |
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What time does the free midnight calls start and end?
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| The free midnight calls start from 12:00 am to 4:30 am. |
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| Can I call any network for free? |
| Free midnight calls are for on-net calls only, calls off-net attract standard charges. |
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What happens if I am on a call from 4:20am to 4:40am?
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| You will enjoy free calls until 4:30am; at 4:31am your calls will be charged at standard rates. |
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Are text messages free during the midnight call period?
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| No. Text messages are not free during midnight calls. Standard rates apply. |
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If I call less than N60 on a given day do I qualify to make free calls?
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| No. You do not qualify; you must make at least N60 calls before 12:00am to qualify. |
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If I call N120 on a given day do I qualify to make free calls for 2 nights?
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| You will be eligible to make free calls for only one night. When you spend any amount above N60 on any given day, you qualify for only one night of free call. |
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Is the services available to all Visafone subscribers?
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| Visa Chill is available to only prepaid subscribers. |
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Are you required to make any deposits? |
| No. There is no need for payment of any deposit or monthly service rental |
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What kind of billing option is available?
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| We have available per second billing option. |
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Can I use my Visa Chill service in any part of the country?
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| Yes. Visa Chill service will work in areas where Visafone has got network coverage nationwide. |
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Besides making calls, what other services are available for me on Visa Chill?
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| Besides voice calls, you can send and receive SMS, data and VAS services, share your visa, information services. Only family and friends is not applicable. |
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How do I recharge my account?
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| To recharge, scratch the silver panel area on recharge card to reveal 14 digit PIN. Dial *889* followed by the 14 digit PIN recharge number and then press the send key. Your account will be loaded with the recharge card value. |
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| How can I as a Visa Chill subscriber check my account balance? |
| A subscriber can check the credit balance by dialing *775# and an SMS will be received. |
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| How can I reach the prepaid customer care? |
| For help and inquiries for postpaid subscribers the dedicated customer care line to dial is 333 |
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| Will I receive a notification after calling up to N60 on a given day? |
| Yes. You will receive an SMS informing you that you have qualified for free midnight calls |
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| How much will I be charged for migrating to VisaChill? |
| N100 |
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Visa World |
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| What is Visa World? |
| This package is specifically designed to provide affordable rates for low-medium airtime users. |
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| Who should use Visa World? |
| For students and/or young professionals, whose airtime monthly usage is above 150 minutes. |
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| How will I be billed for this service? |
| Visa World is charged on per second billing. |
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| Will I have to pay a Monthly Service Rental for this package? |
| Yes, Visa World has a Monthly Service Rental of N500. |
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| How do I pay for this service? |
| Currently available for prepaid all packages, Visa Entrée/World/Profit, are denominational recharges through physical recharge cards and e-pins. |
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| Where do I buy recharge cards and/or e-pins? |
| You can buy recharge cards and e-pins at your nearest Visafone Store, Dealer shop, or …. E-pins can also be purchased from our recharge website: www.visafonerecharge.com |
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| Will I have to ask for this specific package? |
| No, once you have purchased your line and phone from your nearest dealer/Visafone retail store, upon activation of your RUIM card, your default package will be Visa Entrée. You can migrate to Visa World or Visa Profit for a small fee. |
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Visa Profit |
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| What is Visa Profit? |
| This package is designed for Commercial Telephone Operators (CTOs). It is designed to generate the desired profits for day to day transactions. |
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| Who should use Visa Profit? |
| Individuals looking to start and grow their own business and be their own boss, you have ample opportunity to do so with this package. |
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| How will I be billed for this service? |
| Visa Profit is charged only on per second billing; so that CTOs can gain the highest profit to the nearest second. |
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| Will I have to pay a Monthly Service Rental for this package? |
| Yes, for Visa Profit Monthly; Monthly Service Rental of N2,500 and for Visa Profit Daily; Daily Service Rental Of N50 |
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| How do I pay for this service? |
| Currently available for prepaid all packages, Visa Entrée/World/Profit, are denominational recharges through physical recharge cards and e-pins. |
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| Where do I buy recharge cards and/or e-pins? |
| You can buy recharge cards and e-pins at your nearest Visafone Store, Dealer shop, or …. E-pins can also be purchased from our recharge website: www.visafonerecharge.com |
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| Will I have to ask for this specific package? |
| No, once you have purchased your line and phone from your nearest dealer/Visafone retail store, upon activation of your RUIM card, your default package will be Visa Entrée. You can migrate to Visa World or Visa Profit for a small fee. |
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Visa SuperCircle |
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| What is Visa SuperCircle? |
| The Visa SuperCircle is a package designed for the mass market especially for those who want to connect to their Families and Friends at the lowest cost possible. |
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| How much will I be charged if I am on Visa SuperCircle? |
You will be charged 20k/sec for calls to your 8 Family and Friends numbers; however, the tariff in the table below will apply if other numbers outside these 8 numbers are called.
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| Are those 8 numbers Visafone to Visafone only? |
| No. You can register 5 Visafone numbers, 1 number from another network and 2 International numbers and call them at 20k/sec. |
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How can I migrate to Visa SuperCircle tariff plan? |
| Dial *444*117# to migrate. |
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| Can I register more than 2 International numbers to make 8 Family and Friends if I don’t have up to 5 on-net numbers? |
| No, you can only register a maximum of 2 International numbers. |
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| Will I be charged when I register the 8 numbers in my Visa SuperCircle? |
| No. Registration of Friends and Family numbers is free.
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| What is the code for registration of these 8 numbers? |
| Dial *445*number#. Example *445*07025000000#. |
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| Can I change my Friends and Family number? |
| Yes. Check the position of your Family and Friends number by dialing *445*1#. For example, if the number you want to change is occupying the third position, then dial *445*Number*3#. The old number will be replaced by the new one. |
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| Will I be charged for changing any of my 8 numbers? |
| Yes. Modification of the registered number(s) attracts N50. |
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| Can I add a friend’s number who is in India? |
| Yes, you can register any 2 International numbers in as much it is contained in the list of countries namely: USA, UK (Fixed), India, China and Canada. |
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| Does it mean that I can register 2 International numbers each from the above countries? |
| No. You can only register a maximum of 2 International numbers of your choice from any of the countries above at a time. |
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| How much does SMS cost on this plan? |
| You will enjoy SMS rate at N5/SMS on Visafone to Visafone,N10/SMS to any other network in Nigeria and N15 to international numbers. |
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| Will I be charged when I migrate to this plan? |
| No, migration to Visa SuperCircle is free. |
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| How can I move out of this plan? |
| You can move out by dialing a migration short code. For example, you can dial *444*111# to move to Visa Entrée tariff plan. |
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| How much will I be charged for moving out? |
| Moving out of this tariff plan costs N100 |
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| If I move out and want to move back to the package, will I be charged? |
| No. |
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| I am currently on Visa Power can I migrate to Visa SuperCircle? |
| No, you can’t. Also, Visafone staff and postpaid subscribers are not allowed to join this plan. |
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| How long shall this offer last? |
| Visa SuperCircle is not a promotional offer; this is a package, nevertheless, Visafone reserves the right to modify or withdraw the tariff plan without prior notice. |
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Visa Talk Talk Talk |
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Q: What is Visa Talk Talk Talk?
Ans: Visa Talk Talk Talk is Visafone’s choice plan that give customers on Visafone network the opportunity to make more calls on the network for as low as 15k/sec. It offers more value for money and the opportunity to communicate with friends and loved ones with ease.
Q: What is the tariff for the Visa Talk Talk Talk?
Ans: The tariff for Visa “Talk Talk Talk” is 15k/sec on-net and 30k/sec off-net with a daily access charge of N25
Q: What happens if I have only a balance of N23 at the beginning of a particular day?
Ans: You will need to recharge your phone and pay for the access charge or else, you will be billed at Visa Entrée tariff
Q: How can I migrate to Visa Talk Talk Talk?
Ans: Dial *444*120# to migrate to Visa Talk Talk Talk plan.
Q: Is there any migration fee into the Visa Talk talk talk plan?
Ans: The first is free but subsequent migrations into the Visa Talk talk talk plan will be charged at N100?
Q: How can I opt out of Visa Talk Talk Talk?
Ans: Dial the migration code for the plan of choice i.e. Dial*444*111# to migrate to Visa Entrée plan
Q: Is there any migration fee out of the Visa Talk talk talk plan?
Ans: Migration out of the Visa Talk talk talk plan is charged as existing at N100 to Visa Entrée, Visa World (p/s), VisaChill and Visa Super Circle. While migration out is free to Visa Profit Special, Visa Profit Daily and Visa ProfitMonthly.
Q: How much will I be charged when I call at night?
Ans: The tariff is the same 24/7 once the access charge has been paid. There is no peak or off-peak periods.
Q: How much does international calls cost on Visa Talk Talk Talk?
Ans: You can call USA, UK (Fixed), Canada, China and India at N12 per minute. Call other destinations at the prevailing international call rates available today.
Q: How much will I be charged if I send SMS?
Ans: You can send SMS as low as N5 on-net, N10 off-net and N15 to international destinations.
Q: I am currently on Visa Classy, can I migrate to this plan?
Ans: No. This offer is available to all prepaid subscribers only
Q: Can I register Family & Friend numbers and call them at discounted rates?
Ans: No, there are no Family & Friends numbers on Visa Talk Talk Talk
Q: How much will I be charged on calls from Home Advantage city?
Ans: Home Advantage tariff will take precedence over Visa “Talk Talk Talk” and you will be charged N4/minute on-net except Maiduguri where you are charged N2/minute for on-net calls. |
