Visafone Communications Limited | Value Added Services

Visa Voice SMS

Visa Voice SMS is a service that allows Visafone subscribers to send voice messages to other mobile phone users or reply text messages with verbal responses. It addresses the issue of not knowing what to write in an SMS as words are more expressive and also deals with the issues of illiteracy. It all so provides the advantage to send messages in ones preferred language which adds a personal dimension to messaging. This service also caters for the messaging needs of the visually impaired or elderly.

Features
	Compose and send a Voice message to a recipient on-net and off-net.
	Listen to the new messages received.
	Listen to the old (previously listened to) messages.
	Replying a message.
	Forwarding a message.
	Saving a Message.
	Deleting a message.

How It Works
	The user will dial * followed by the recipient's mobile number. For example if the
	recipient's mobile number is 07025000000, the user should dial 07025000000. Above is also applicable for off-net numbers. E.g. 08020000000.
	The user will hear the welcome message followed by a prompt to record the message
	at the tone and this message can be recorded for a maximum 45 seconds.
	When done recording, the user should hang up to send the message or press any
	key for options.

The user has the following options:
- Send the recorded voice message by pressing 1or hanging up. - Review the recorded voice message by pressing 2. - Delete the voice message by pressing 3. - Schedule message for a later time by pressing 4. - Cancel sending of the recorded voice message by pressing *.

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Listening to New Voice Messages

Whenever an on-net user gets a new voice message the User is notified via SMS
"Hi, i have sent you a voice SMS. To listen to new messages dial *0*.
To listen to old messages dial *1* Thanks."

Whenever an off-net user gets a new voice message the User is notified via SMS

"Hi, i have sent you a voice SMS.
To listen dial 07025800000. To listen again, dial 07025800001."

The user can listen to all new messages by dialling the following numbers as applicable

a. If the user is on-net *0* should be dialled.
b. If the user is off-net 07025800000 should be dialled.

Once one of the access codes is dialled the user should hear a welcome message

followed by the information about the number of the new messages in the users'
inbox.

All new voice messages will be played one by one starting with the most recent

message received.

At the end of every message, a beep would be heard indicating the end of the

message.There will be silence for one second before the next message is played.

At the end the user would hear a good bye message.

While listening to a voice message, the user has the following options:

Reply to the message by pressing 1. To save the message press 5.

Skip listening to the message by pressing #.

Hear more options by pressing 9.
Once the user presses 9 , the user is given the following additional options:

To reply press 1

To repeat the message press 2.

To delete the message press 3.

To forward the message press 4.

Press hash to skip and 9 to hear this menu again

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When a new message is read or skipped, it is marked as an old message and the

sender receives an SMS notification that the message has been read.

The user can stop listening by hanging up. In this case, unheard messages will

remain as new messages and you can listen to them by dialling *0*.

The user can listen to a specific new messages by dialling the following numbers as applicable:
a. If the user is on-net direct access codes are supported. , e.g. 50010.(please note
that this access code will not be available during the trial period)
b. If the user is off-network direct access codes in the following format are dialled,
e.g. 0702500000.

Listening to old Voice Messages

The user can listen to all old messages by dialling the following numbers as applicable:.

On-net users will dial *1*

If the user is off-net 07025800001 is dialled to listen to the message as an old

message

You will hear the welcome message followed by information about the number of the
old messages in your inbox.

All old voice messages will be played one by one starting with the most current
message.

At the end of every message, a beep will be heard indicating the end of the message. There will be a silence of one second before the next message is played.

At the end you will hear a good bye message.

While listening to a voice message, the user has the following options:

Reply to the message by pressing 1.

Skip listening to the message by pressing #.

Hear more options by pressing 9. Once the user presses 9 , the following additional options are available:

a. To repeat the message press 2.
b. To delete the message press 3.
c. To forward the message press 4.
d. To save the message press 5.

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Replying a message

The user has the option to reply a message while/after listening to a message

whether it is old or new by pressing 1.

The user would hear prompt to record the message at the tone. The user can record

a voice message for a maximum 45 seconds.

When done recording, the user should hang up to send the message or press any

key for options.
On finishing the recording of the voice message by pressing any key, the user has
the following options:
- Send the recorded voice message by pressing 1 or hanging up.
Review the recorded voice message by pressing 2.
- Erase and re record the voice message by pressing 3.
- Cancel sending of the recorded voice message by pressing *.
- Hear the options prompt again by pressing any other key (other than 1, 2, 3 or *).

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Forwarding a message

The user has the option to forward a message to a recipient after listening to the

message whether it is old or new by pressing 4.

In order to forward a message to a recipient the user should enter the recipient's

phone number.

If the user provides an invalid input (No Input / Invalid number) then the following

sequence is followed:

a. The system prompts the user 4 times maximum for correct input.
b. If the user fails to provide the correct input in 4 attempts then the message is cancelled. After this, the next old or new (depending on whether the user was
listening to old or new messages) message is played.

If the user has provided a valid input then the following sequence is followed:

a. The voice prompt confirms the number that was entered.
b. The user is asked to confirm the number by pressing 1 or to cancel by pressing *.
c. If the user presses 1, then the message is forwarded and the prompt is played informing the user that the message has been forwarded.
d. If the user has presses * the message forwarding is cancelled and a prompt is
played informing the user on the same.

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Saving a message

The user has the option to save a message after listening to the message whether

it is old or new by pressing 5.

Once the User presses 5, the message is saved and the user is notified by a prompt
that the message has been saved, and the next message is heard if there is any.

If the limit on the number of saved messages is crossed, the user would not be able
to save the message and an appropriate prompt would be heard. The limit on the number of messages that can be saved is 20.

Tariffs

Composition & Sending ON-NET N15\VSMS.

Composition & Sending OFF-NET N20\VSMS.

Replying and Forwarding ON-NET N10.

Replying and Forwarding OFF-NET N15.

1st Retrieval is Free.

Subsequent retrieval is 15k\sec.

Kindly Note that :

- When replying or forwarding messages during first retrieval, the subscriber is
charged N10 only (on-net) and N15 only (off-net) for the reply or forward.

- When replying or forwarding messages during second retrieval, the subscriber is
charged N10 + 15k\sec (on-net) and N15 +15k\sec (off-net) for the reply or forward.

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